TOPdesk Jira Integration

Automate processes and improve team collaboration.

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Work more efficiently and integrate your TOPdesk workflow with Jira. The TOPdesk Jira integration enables you to speed up information flows and reduce operational costs in a secure way.

Integrate Jira and TOPdesk

This integration offers you the possibility to create/update Jira issues in TOPdesk and to create/update TOPdesk incident or changes in Jira.

Trigger a TOPdesk change within your Jira workflow

Create or update a TOPdesk change by transitioning a Jira issue. Admins can configure what fields get copied to TOPdesk.

Pre-filled action sequence to create/update issues

Download pre-filled action sequences to import in TOPdesk. The action sequences result in creation of Jira issues or an update of the linked Jira issue.

Two-way integration between TOPdesk and Jira

Establish a two-way communication stream between TOPdesk and Jira.

Allow users to send messages from the Jira activity stream to a TOPdesk action field and view actions and related attachments from TOPdesk in a Jira issue.