November 10, 2023

Atlassian CRM: Why Atlas CRM is the Number One CRM for Atlassian Tools

Dilara Erecek

Product Marketer

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In today's dynamic business world, integrating a potent Customer Relationship Management (CRM) system like Atlas CRM with key Atlassian tools such as Jira and Confluence is not merely a convenience, but a necessity. Atlas CRM's seamless integration brings an unprecedented level of efficiency in managing projects and nurturing customer relationships within the Atlassian ecosystem.

Atlas CRM: Enhancing the Atlassian Experience

An Atlassian CRM reshapes the interaction dynamics between teams and clients, as well as internal workflow management. For users of Jira and Confluence, incorporating Atlas CRM translates to a cohesive platform for monitoring customer interactions and sales opportunities in conjunction with Jira issues and Confluence pages. This harmonious blend of CRM and Atlassian tools propels productivity and enhances client satisfaction.

Real-World Examples

Imagine project managers in Jira accessing customer histories and feedback directly, fostering quick and informed decision-making. Concurrently, sales teams in Confluence can tap into up-to-date project data, ensuring thorough preparedness for client interactions. This integration embodies a streamlined approach to customer relationship management, ensuring swift and effective fulfillment of customer needs.

Business Advantages of an Atlassian CRM

Using an Atlassian CRM significantly boosts overall business efficiency. It brings data centralization across platforms, enhancing transparency, communication, and a unified workflow. This integration eliminates information silos, ensuring that each team member, from sales to support, has access to comprehensive customer information and context. Such a holistic approach not only refines internal processes but also substantially elevates the customer experience.

Track Customer Interactions

The Customer Interactions feature of Atlas CRM offers an exhaustive overview of all customer engagements. This tool allows users to trace a chronological history of every dialogue, email, and discussion, including those of their colleagues. Serving as a centralized hub for all customer interactions, it deepens understanding and provides valuable insights into the dynamics of customer relationships.

Security and Privacy Standards

Atlas CRM is committed to upholding the highest standards of data security and privacy. We are proud to maintain ISO 27001 and 27701 certifications, ensuring rigorous management of sensitive information and systematic evaluation of security risks. Additionally, our SOC 2 Type II declaration exemplifies our dedication to secure and responsible data management. Participating in the Atlassian Cloud Security program further reinforces our commitment to security awareness and best practices.


Opting for Atlas CRM as your Atlassian CRM solution is an investment in enhancing your business's efficiency and customer relationship management. To understand how Atlas CRM integrates with Confluence, read about Confluence CRM. It offers an intuitive, customer-centric CRM focus, integrated seamlessly with the robust functionality of Atlassian’s tools.

Ready to unlock the full CRM potential within your Jira? Discover how Atlas CRM can redefine your customer management.

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