August 16, 2023

Building Trust and Security: Our Commitment as an Atlassian Marketplace Partner

Gert-Jan van de Streek

Team Lead / Developer

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As a valued Atlassian Marketplace Partner, we recognize the significance of trust, security, reliability, and privacy in the relationship we establish with our customers. We understand that customers expect the same level of commitment to these principles from us as they do from Atlassian. In this blog post, we will discuss how we prioritize these aspects and uphold our responsibilities as a trusted third-party partner, ensuring a secure and reliable experience for our customers within the Atlassian ecosystem.

The Importance of Trust, Security, Reliability, and Privacy

The relationship between Atlassian customers and third-party Marketplace Partners like us is built on the foundation of trust and shared values. Here's why these aspects matter:

  1. Trust and Confidence: Customers seek confidence in the products and services they integrate with their Atlassian tools. Establishing trust through strong security measures, reliability, and privacy practices builds customer confidence in our offerings.
  2. Data Protection: As a Marketplace Partner, we handle sensitive customer data. By prioritizing security and privacy, we demonstrate our commitment to protecting customer information and maintaining confidentiality.

Security Measures and Best Practices

To ensure the security of customer data and uphold their trust, we employ robust security measures and adhere to best practices. Here's how we prioritize security:

  1. Secure Development: We follow secure coding practices to develop reliable and secure solutions. Our development processes include vulnerability assessments, code reviews, and testing to identify and address security gaps before deployment.
  2. Data Encryption: We employ encryption techniques to safeguard customer data both in transit and at rest. This ensures that sensitive information remains protected from unauthorized access or interception.

Reliability and Performance

Reliability is essential for our customers to have a seamless experience while using our products and services. Here's how we focus on reliability:

  1. High Availability: We design our solutions to provide high availability, minimizing downtime and ensuring that customers can rely on our tools and services whenever they need them.
  2. Performance Optimization: We continually optimize the performance of our solutions to provide efficient and smooth user experiences. Regular monitoring and performance testing help us identify and address any performance bottlenecks.

Privacy and Data Protection

Respecting customer privacy and adhering to data protection regulations are crucial elements of our partnership with Atlassian and our commitment to customers. Here's how we prioritize privacy:

  1. Privacy Policy: We maintain a clear and transparent privacy policy that outlines how we collect, use, and protect customer data. Our policy aligns with industry standards and data protection regulations.
  2. Data Handling Practices: We ensure that customer data is handled in a manner that complies with applicable privacy laws. We implement access controls, data anonymization techniques, and stringent data retention practices to protect customer privacy.


As an Atlassian Marketplace Partner, we understand and embrace the importance of trust, security, reliability, and privacy in our relationship with customers. By prioritizing these aspects, we strive to provide a secure and reliable experience for our customers within the Atlassian ecosystem. Our commitment to implementing robust security measures, upholding data protection practices, and maintaining transparency helps build trust and ensures that our customers can confidently rely on our solutions and services.

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