You can now establish a two-way communication stream between TOPdesk and Jira! We released a new feature that allows you to send messages from the Jira activity stream to a TOPdesk action field.
Previously, we shipped a functionality that enables you to view actions and related attachments from TOPdesk in a Jira issue, enabling you to read requests and comments in Jira.
The functionalities are by default disabled for current TOPdesk Jira integration customers. You can enable it in the Incident and Change settings of the app. Read for more information the documentation.
Great news, your software team just released a new feature that will help your customers.The software team will close the Jira issue and write additional information about the solution in a comment. Content of this comment will now be automatically pushed to TOPdesk, so your operations team can inform the customer about the solution.